Your privacy matters to Phraha. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a user of the Phraha platform in the Philippines.
Six core principles that define how Phraha approaches data privacy. These are not just policies — they are the standards we hold ourselves to every day.
Phraha collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable Philippine regulations. We do not collect data for the sake of it — every data point we hold has a clear and documented purpose.
All personal data held by Phraha is stored using industry-standard encryption and access controls. Your identity documents, financial details, and contact information are protected at rest and in transit. Access to your data within Phraha is restricted to personnel who need it to perform their role.
Phraha does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is yours. The only circumstances under which Phraha shares your data with external parties are those described in this Privacy Policy — and no others.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data. Phraha provides clear processes for exercising these rights, and we respond to all valid requests within the timeframes required by law .
Phraha does not hold your personal data indefinitely. Retention periods are defined for each category of data we collect, based on legal obligations and operational necessity. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
This Privacy Policy is written in plain, accessible English so that every Phraha user — whether you are based in Manila, Cebu, Davao, or anywhere else in the Philippines — can understand exactly how your data is handled. We update this policy whenever our practices change and notify you accordingly.
Here is a clear overview of the types of personal data Phraha may collect and hold about you, and the primary reason for each category.
Who You Are
Full legal name, date of birth, nationality, and government-issued ID details. Collected during registration and KYC verification to confirm your identity and confirm you meet the 21+ age requirement under Philippine gaming regulations.
How We Reach You
Email address, mobile number, and residential address. Used to manage your account, send transaction confirmations, respond to support queries, and deliver important account notifications. We do not use contact data for unsolicited third-party marketing.
Your Payment Details
GCash or PayMaya account references, bank account details (BPI, BDO, Metrobank), and transaction history. Collected to process deposits and withdrawals in Philippine pesos and to comply with anti-money laundering obligations. Full payment credentials are never stored on Phraha servers.
How You Play
Game session logs, bet history, win and loss records, and bonus usage across all Phraha games including Teen Patti Joker, Go Goal Bingo, Monster Crash, and EVO Live. Used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
Your Device & Connection
IP address, browser type, device identifiers, operating system, and session timestamps. Collected automatically when you access the Phraha platform. Used for security monitoring, fraud detection, and improving platform performance. Not used to identify you personally in isolation.
What You Tell Us
Records of your interactions with Phraha support, including chat transcripts, email correspondence, and any documents you submit. Retained to maintain an accurate record of your account history, resolve disputes, and improve our support services.
Summary: Phraha collects personal data to operate your account, process payments, comply with Philippine law, and keep the platform secure. We do not sell your data. You have rights over your data under the Philippine Data Privacy Act of 2012. Read on for the full details.
This Privacy Policy ("Policy") describes how Phraha ("Phraha," "we," "us," or "our") collects, uses, stores, and discloses personal data in connection with your use of the Phraha online gaming platform, accessible at phraha.net, including all associated games, wallet services, mobile applications, and support channels.
Phraha is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
By registering for a Phraha account or otherwise using the Phraha platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Phraha platform.
Phraha acts as the data controller in respect of the personal data it collects from users of the phraha.net platform. As data controller, Phraha determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
If you have any questions about how Phraha processes your personal data, or if you wish to exercise any of your rights under the Data Privacy Act, please refer to Section 13 of this Policy for contact details.
Phraha collects personal data that you provide directly when you interact with the platform, including:
When you access the Phraha platform, certain technical data is collected automatically by our systems, including:
Phraha may receive personal data about you from third-party identity verification providers, payment processors, and fraud prevention services engaged to support the operation of the platform. Such data is used solely for the purposes described in this Policy.
Phraha uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your Phraha account | Registration data, identity data |
| Verifying your identity and age (21+ requirement) | KYC documents, date of birth |
| Processing deposits and withdrawals in PHP | Financial data, identity data |
| Providing customer support and resolving disputes | Communications data, gaming activity data |
| Detecting and preventing fraud, money laundering, and abuse | Technical data, financial data, gaming activity data |
| Complying with legal and regulatory obligations | All categories as required |
| Responsible gaming monitoring and intervention | Gaming activity data, communications data |
| Sending account-related notifications and updates | Contact data |
| Improving platform performance and user experience | Technical data, gaming activity data (anonymised) |
Phraha does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Phraha processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Phraha does not sell, rent, or trade your personal data to third parties. Phraha may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third parties with whom Phraha shares personal data are required to handle that data in accordance with applicable Philippine data protection law and Phraha's data processing standards. Phraha does not permit third parties to use your data for their own purposes.
The Phraha platform uses cookies and similar tracking technologies to support platform functionality, maintain your session, and collect technical data as described in Section 3.2. Cookies are small text files stored on your device when you visit phraha.net.
You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain features of the Phraha platform.
Phraha retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, Phraha securely deletes or anonymises it in accordance with its internal data retention and disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by Phraha:
To exercise any of the rights listed above, please contact Phraha support as described in Section 13. Phraha will respond to all valid data rights requests within fifteen (15) calendar days, or within the timeframe required by applicable law where that is shorter.
Phraha implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While Phraha takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Phraha will notify you and the National Privacy Commission in accordance with applicable legal requirements.
The Phraha platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style online gaming. Phraha does not knowingly collect personal data from individuals under the age of 21.
If Phraha becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and any deposited funds will be returned to the original payment source following verification. If you believe that a minor has registered on the Phraha platform, please contact support immediately.
Phraha reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, Phraha will notify registered users via the email address associated with their account and will post the updated Policy on this page with a revised "Last Updated" date.
Your continued use of the Phraha platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the platform and may request account closure in accordance with the Phraha Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a concern about how Phraha handles your personal data, please contact the Phraha Data Privacy team:
Phraha Data Privacy
Email: [email protected]
Support: [email protected]
Website: phraha.net
Response time: Within 15 calendar days of receipt
If you are not satisfied with Phraha's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
This Privacy Policy was last reviewed and updated in January 2026. The version published on this page is the current and binding version applicable to all Phraha users.
Phraha is built for Filipino players who want a secure, transparent gaming experience. Register today, deposit via GCash or PayMaya, and play in Philippine pesos — knowing your personal data is protected every step of the way. Must be 21 years or older.